We use 256-bit AES encryption and multi-factor authentication (MFA) to ensure your data and funds are protected. Our systems are monitored 24/7 for suspicious activity.
- support@imperialfund.com
- Find Nearest Branch
FAQ’s
Banking Support
Frequently Asked Questions
-
How secure is online banking?
-
What documents are required to open an account?
You will need a valid government-issued ID (Passport or Driver’s License), proof of address (utility bill), and your Social Security or Tax ID number for verification.
-
How do I reset my password?
Click "Forgot Password" on the login screen. You’ll receive a secure verification code via SMS or email to verify your identity before creating a new password.
-
Can I freeze my card instantly?
Yes. If your card is lost or stolen, you can instantly lock it through our mobile app or online dashboard to prevent unauthorized transactions.
-
How long do wire transfers take?
Domestic transfers are typically processed within 24 hours. International wire transfers may take 3 to 5 business days depending on the recipient’s bank and country.
-
Are there monthly maintenance fees?
We offer several "No-Fee" account tiers. For premium accounts, fees can be waived by maintaining a minimum daily balance or setting up a monthly direct deposit.
-
How does mobile check deposit work?
Simply sign the back of your check, take a clear photo of the front and back using our mobile app, and follow the prompts to deposit funds directly into your account.
-
What is the daily ATM withdrawal limit?
Standard accounts have a daily limit of $500. This can be increased or decreased through your account settings or by contacting our support team.